FAQ

Frequently Asked Questions

Are there any deposits to pay?
Damage Deposit: £150 (refundable if no damage)
Cleaning Deposit: £50 (refundable if apartment is left in the same condition of cleanliness as found upon arrival)
These deposits are payable in sterling on arrival.

What do I need to bring?
We provide pretty much everything you will need for your holiday. We provide fresh bedding, towels, and all crockery and cutlery and cooking utensils and equipment. You will obviously need to provide your own personal hygeine items. You will also need to provide any baby-care items including cots (however, If you need a cot in the flat then please let us know and we will see what can be arranged).

What about travel arrangements and arrival details?
Please see the web site travel page for travel advice and arrangements for arrival in Andorra. http://www.go-andorra.com/travel.asp

Can you arrange Ski and Boot Hire?
We can make recommendations about where to hire your boots and skis from good local specialists. If you are thinking about buying boots and skis while in andorra (some excellent bargains are available during the season), then John can advise you on where to find the best deals, including "try-before-you-buy" locations. Arriving on Saturday means that you avoid the madness of the normal Sunday afternoon/evening rush for boot and ski hire ! Please note that it is strictly prohibited to bring your skis or boots into the flat. We provide you with a ski locker at the Gondola station for this purpose.

What about Ski Lift Passes?
We can advise you on where to go to buy your lift passes, and which lift passes are most suitable for each member your party.

What about Ski School?
Soldeu (GranValira) ski school is one of the very best ski schools in Europe, and has the unique advantage of having native English speaking instructors. Whether you are an absolute beginner, a novice, or an experienced ski-bum, the ski school has classes suitable for everyone and every standard. Standard ski-school classes operate from Monday to Friday and provide you with 15 hours of first class tuition over 5 days. There is also first class tuition offered for snow boarders of all standards. The ski-school also cater for smaller groups and one-to-one tuition 7 days a week. Within the ski-school there is a supervised creche, and children of all ages are catered for offering great learning opprotunities for kids of all abilities. Above all the school offers excellent value for money. John himself is a qualified ski-school instructor and can give you sound advice about your best options for learning or improving your ski skills.

Where can we eat out and be entertained?
Soldeu and other local villages offer some excellent and varied opportunities for eating out and entertainment. There is entertainment to suit all tastes including clubs, live music, and special Hotel entertainments. The night-life in Soldeau is lively and varied. From fast food to Gourmet restaurants, Soldeu has a cuisine offering for everyone.

Wot' about the "Kulchural" experience ?
Andorra has a large number of interesting historic buidlings and beautiful churches to explore along with many museums and art galleries. For more information see the official andorran website .... http://www.andorra.ad

I fancy pampering myself ... what are the opportunities?
In the heart of Soldeu village itself is the "Sport Wellness Centre" which is an amazing first class Spa facility. Built very recently, it has a capacity of 4500 m2 of water, making it the second largest of its kind in Andorra and one of the most distinguished mountain, thermal leisure and health centres in Europe. The reception area alone, with its open structure looking down on the four lower levels, gives you an idea of the magnitude of the building. This spectacular centre has various aquatic areas with indoor Jacuzzis, Turkish baths, hammam, fitness room, UVA, a large pool, outdoor Jacuzzi and a hairdresser, among other facilities. Here, you can also receive health and beauty treatment in individual units. All of this with views over the pistes of the Soldeu sector of Grandvalira. This is a great place to rest and relax after a heavy day on the snow and has the advantage of being on the resort’s doorstep. Carretera General s/n. Soldeu. Phone: +(376) 870 500.
A little further afield in Andorra La Vella (a 30 minute bus ride) is the amazing SPA centre called "Caldea". This is a unique glass pyramid building with extensive natural SPA waters and comprehensive facilities and treatments. We can provide more details and information about booking. View all about Caldea at.... http://www.caldea.ad

I would like to "Shop till I drop"...! Can I?
Andorra is a tax free state, with no retail tax on products. This makes for some great bargains in the shops right across andorra, but best of all in the bustling city shops within Andorra La Vella. Bargains can be had across all product ranges but particularly in perfumery, tobacco, alcohol and electronic goods. As you might also expect, Skis and Boots and clothing are also great value. Andorra La Vella can be reached within half an hour by local regular bus services which run from Soldeu village.

What about Phone and Internet Access?
There is no phone service in the apartment nor do we have internet access available. However there are public telephones available within a minute of two walk. There are also Internet cafes available during the day and the evening at various locations in Soldeu village. Mobile phone signals are excellent in the village - and most popular mobile services operate well in conjunction with Andorras "Mobiland" service from STA.

I do not Ski ! What is there for us non-skiers to do?
Listed above are many non-sking experiences to keep the non-skier fully occupied and satisfied. But there are also possibilities in all resorts for toboganning, huski-rides, skidoo rides and skidoo hire, cross-country skiing, rackette hire (snow-shoes), snow-biking, mountain climbing, canyoning etc etc. There are also many very good walking opportunities right through the winter season into the beautiful andorran valleys. Speak to John or Lin for more information about these opportunities.